All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Upcoming Maintenances

10

Days Since Last Incident

Internet

Operational

StreamTV

Operational

Telephone

Operational

WiFi 360

Operational

DNS

Operational

Email (pld.com)

Operational

Hosted PBX

Operational

Special Access

Operational

History (Last 14 days)

Plant Facility IncidentService Disruption

Incident Status

Service Disruption


Components

Internet, Special Access


Locations

Leoti, Marienthal, Scott City, Network Operations Center




February 1, 2025 7:38AM CST
[Resolved] We have completed all repairs and all services have been restored. Thank you for your patience.

February 1, 2025 6:52AM CST
[Monitoring] Crews have completed placing a new section of fiber cable and have completed most of the splicing. All residential services have been restored and the vast majority of business services. We are expected to be 100% complete within the next 45 minutes. Thank you for your patience.

February 1, 2025 2:37AM CST
[Identified] Plant facilities that Pioneer Communications utilize to deliver service to our customers have been negatively impacted by forces beyond our control. We are currently assessing the situation. We have a damaged fiber optic cable and are facilitating repairs. We will post further updates as they become available.

Incident Status

Service Disruption


Components

Internet


Locations

Leoti, Scott City




January 31, 2025 6:18AM CST
[Resolved] Splicing has been completed.

January 30, 2025 9:26AM CST
[Monitoring] We have found a cut fiber. We have moved customer services to a different fiber to restore service while repairs are made.

January 30, 2025 7:22AM CST
[Investigating] Plant facilities that Pioneer Communications utilize to deliver service to our customers have been negatively impacted by forces beyond our control. We are currently assessing the situation. We will post further updates as they become available.

Description

Pioneer Communications will be repairing damaged fibers within our network. This will impact services in the Leoti and Scott City areas.


Components

Internet, Special Access


Locations

Leoti, Marienthal, Scott City, Network Operations Center


Schedule

January 31, 2025 12:01AM - January 31, 2025 5:00AM CST



January 31, 2025 5:00AM CST
[Update] Scheduled maintenance is complete.

January 31, 2025 12:01AM CST
[Update] Scheduled maintenance is starting.
Network MaintenancePlanned Maintenance

Description

Pioneer Communications will be performing routine maintenance on equipment in our network. From time to time we must do this to be able to continue to deliver the highest quality of service. This maintenance will impact the services listed on this notice.


Components

Internet


Locations

Sharon Springs, Tribune


Schedule

January 31, 2025 12:00AM - January 31, 2025 2:00AM CST



January 31, 2025 4:08AM CST
[Update] Maintenance for tonight has been completed.

January 31, 2025 12:00AM CST
[Update] Scheduled maintenance is starting.