All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Upcoming Maintenances

9

Days Since Last Incident

Internet

Operational

StreamTV

Operational

Telephone

Operational

WiFi 360

Operational

DNS

Operational

Email (pld.com)

Operational

Hosted PBX

Operational

Special Access

Operational

History (Last 14 days)

WiFi360 UpgradePlanned Maintenance

Description

Pioneer Communications will be performing routine software upgrades to all WiFi360 devices. During this time, brief interruptions to Internet connectivity are expected. This will only impact customers subscribed to WiFi360 services. This upgrade will affect a small number of WiFi360 routers running a specific software version. Interruption to services is expected to be minimal.


Components

WiFi 360


Locations

Data Center


Schedule

December 1, 2023 2:00AM - December 1, 2023 4:30AM CST


December 1, 2023 4:30AM CST
[Update] Scheduled maintenance is complete.

December 1, 2023 2:00AM CST
[Update] Scheduled maintenance is starting.
Plant Facility IncidentService Disruption

Incident Status

Service Disruption


Components

Internet


Locations

Sharon Springs



November 28, 2023 8:51PM CST
[Resolved] All cable modem services have been restored.

November 28, 2023 4:41PM CST
[Identified] Internet outage in the southern part of Sharon Springs: All aerial fiber has been replaced. Splicing activities have begun on both sides of the damaged area.

November 28, 2023 12:13PM CST
[Identified] Internet outage in the southern part of Sharon Springs: Crews are onsite and additional materials are being delivered. Multiple spans of aerial coax and fiber will have to be replaced or repaired. This will be followed by splicing activities.

November 28, 2023 6:53AM CST
[Identified] Plant facilities that Pioneer Communications utilize to deliver service to our customers have been negatively impacted by forces beyond our control. We are currently assessing the situation. We will post further updates as they become available. A vehicle incident has damaged commercial power and communication lines in the southern portion of Sharon Springs. Cable Modem services in this area will be offline until repairs can be made. Crews are making plans for restoration. No ETA at this time.